Good point!
I thought about that too when I was deciding what unit to go with last year.
looks like alll they do is media blast the outside of the unit and put new seals in it. I bet they don't even remove the solenoids...
Printable View
Do they do runout measurements on the pistons? Do they test the springs, etc?
I know they test the unit....but...
Could a unit pass an overall test, but have peices/parts that show wear, or could be failing?
I dunno.......
Good points guys.
Kevin please keep me updated as I am waiting to hear about some compensation from them as well.
- Goin' H.A.M. Mobile
Happy to report I received TWO responses to my email this morning.
Quote:
Seth,
First of all, let me apologize for all the issues. All of us here at DrVanos are very sorry to have let one of our customers down with a less-then-ideal product. This was obviously an oversight on our part to have let this one go out in the condition it was in. We have taken steps to make sure it doesn't happen to someone else.
I will be happy to refund the cost of the vanos for your troubles, in addition to your core refund, once we receive your core back.
Thanks,
Chris Gant
DrVanos.com
So I guess thats probably more than expected on an entire refund (and apology) which makes me think they obviously know they messed up. Sounds like their QC is going to jump up a few notches from now on regarding this matter so in my honest opinion, I'd probably try them again in a few years when it's time to do the vanos again.Quote:
Seth,
I wanted to let you know that we received your core today, I went ahead and refunded $400 please allow 2-3 business days for the refund to show on your account. Once again, I am sorry about the headaches. Unfortunately, I can say I know how it feels! The problem came from a slight modification in the way we clean our VANOS. We have eliminated this modification in order to eliminate the problem completely. Thank you for patience, and handling the matter kindly. We truly appreciate your business.
Aaron
If anyone else is considering them, I would first speak to them about how they have corrected the issues before placing an order to make sure the changes have gone through.
Now we just need to get Kevin taken care of...
Holy cow, full refund!
:chucknorris
glad to see this resolved. Also glad to see them drop any pride/ego some might have for the good of the customer (and their company). Its admissions and QA resolution plans like this that make me feel better about using a company that has messed up. As a result, I will probably use them if I need to in the future.
A little humility can go a long way
good read and better result, thanks for sharing Seth...
Good to see a company that still cares about the customer... I'm sure they know that their reputation is on the line as the BMW community is pretty tight. A full refund is probably more that any one expected...