I'm glad to hear you have had good experiences ordering from us!
Our next Cars & Coffee will be at our facility October 27th.
Regards,
Dave
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I had no issues with them on the car. I didn't see any deep gouging on the friction surface -- yes, that would be an issue -- but the coating on there is intended to prevent rust and protect the rotors, which when it's all worn off the non-friction surface is obviously not going to help.
There was a little. I got the second package. It was pretty beat up, and included a wrong rotor. I called today, they are next day airing me a new rotor. Great customer service on their end. Although, it could all be a non-issue with better packaging. If there was an option for a box to check for $5 for "special care" package I would click it to avoid this hassle.
Anyways, tomorrow I should be putting my brakes together.
I'll give FCP another shot next time, I'm thinking Vanos rebuild parts, and an oil pan gasket. Hoping it improves.
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Quick update on my shipment - I am back in Dallas and just got a note from Atlanta that a package was delivered for me. As I am not expecting any other deliveries, my hunch is this "new" package is the 2nd package FCP shipped last week. If my hunch is correct, this is a mistake by Fedex. Waiting for someone in Atlanta to send me a photo of the shipping label.
Dave, I emailed Gina back this morning asking her to NOT ship the replacement just yet until I can confirm.
For everyone else, my circumstances are pointing to a mistake by Fedex, not FCP Euro. In the meantime, FCP has been responsive and diligent in working with me. Regardless of who is ultimately at fault, I am happy with FCP's approach in handling this so far. I can't imagine the hassles they deal with regularly with shipping companies!
Dave,
You guys are good. I'll keep shopping with you. I currently have $500 of maintenance parts in my FCP cart.
I was being a little anal, because I was confused about the coatings, and my question wasn't really getting an answer.
Thank you guys for your help, and top notch service. Crap happens, you guys back up your products. If you guys get your shipping dept. on track, and you guys will be dialed.
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I received my package on Friday and they arrived in perfect condition. Just wanted to throw that out there. I only have one package out of 7+ orders that have arrived damaged. Despite the small hiccup, I would continue to order through them.
FCPEuro and the lifetime guarantee is a great way to dispose of old oil. I shipped 3 oil change kits via UPS Ground and it was worth it in the end. Just have to pack it well