Great customer support from TMS, Modbargains blows it again
The good:
Right before Bimmerfest East I noticed that one of my CF shells was starting to bubble up on the top. I talked to Jason Gannett at the TMS booth during Bimmerfest. He said no problem email me when you get back... I sent him an email with the invoice number and a picture of the defect. Now mind you that it was almost impossible to capture the defect with a camera. Still they said no problem and even shipped me a new set in advance (with a CC number) so my car wouldn't be down while shipping the old set back and waiting for a new set. I did the swap and received the credit back on my CC.
Now the best part of this is that Kpro bought these for me last December so it had been 8 months since I purchased them. Thanks Turner Motor Sports for great, no hassle customer service!
The bad/ugly:
As many of you know, Kpro went through hell with Modbargains regarding a set of custom wheels for her 135. Modbargains finally made an acceptable agreement with her on another set of wheels.
Well, I decided to give them another chance and bought a set of replacement lens for my headlights during their Black Friday sale. I was going to use them when I sent the headlights out for FX-R conversion in the spring.
When the headlights were out for conversion, they called me and said that one of the lens was defective and they couldn't use it. They said that it looked like a manufacturing defect and sent them back. I verified that indeed they were defective. The plastic had never fully filled the mold and there was a section missing at one of the tabs.
I contacted modbargains and sent them pictures clearly showing the defect. They basically told me that yea it's a manufacturing defect and that even though they were never used I waited too long to contact them.... come on, really? I can see if it was a crack or a scratch how that could be questionable but this was clearly a defect during the manufacturing process. I think that's really shitty customer service. Now I have a useless pair of lens taking up space in my garage.
There you have it two clearly different results of defective products that were several months old
Modbargains, I will never, ever buy another product from you even if it's cheaper or not available anywhere else. You lost two customers for life!
Turner Motor Sports, we will buy your products even if they are a little more $ than other online sites. You gained two customers for life!
Before passing judgment on ModBargains (or any other vendor review) as to whether or not to purchase your wares from them, please read the thread in it's entirety, then make your decision. Thank you
Dinan CAI &Throttle body, ESS Tuning TS2, Bimmerbrakes gen3 headers, UUC SSK & DSSR. Achilles oil pump, VAC oil pan baffle
M3 Motor mounts, UUC Trans mounts, Modified clutch style LSD 3.15, TMS front subframe reinforcement, Koni Yellow sports,
H&R sport springs, UUC sway bars, BMW Perf. Rotors, UUC SS brake lines, Hawk HPS pads, CSL replica wheels,
Rotora strut bar, FXR HID conversion, M3 Mirror conversion, BSW stage 1 speakers