Yep! I hear ya Guy! I have a great relationship with Porsche Service at my dealer and on the most part at the Collision Center. They all know my car so what happened was an unfortunate accident that I am happy I was able to correct. As for the glass shop... that shop has installed two windshields on two separate BMWs that I have owned without so much of an issue so when it was time to do my Porsche I had no reason to expect this abortion from this glass shop... anyway, what is done is done and I have to deal with the end result but in the end that F-tard glass shop is paying a lot more than they bargained for thru their insurance... yes, I got so much more in frustration throughout the process. Enough so that going forward I too will be going to the dealer for any items I cannot do myself...