Hi All,
Little bit of a rant here;
I recently had a not so good experience with BavAuto. I’ve purchased things from them before with no issue and recently have been getting parts from FCPeuro with great success.
I’ve been waiting and waiting for the new Red Koni FSD struts to become available to complete my suspension refresh.
Currently I’ve been able to find the front struts available for the zhp from 3 different vendors and I went with BavAuto because the price was 2nd best but more reputable than the other 2.
My issue is when I made my order on July 7th the estimated delivery was at the end of the month. I inquired about my order status a couple days ago because I had not received any further information regarding shipping etc. they responded saying they don’t have them yet and are taking longer to receive than anticipated and will ship out on August 10th. To me that was not cool as I would have never known about it if I hadn’t reached out to them. I don’t know why they list something for sale if it’s not available to ship? I get it things happens, but I expressed that I was not satisfied with the situation and I had paid extra for shipping so I would received them sooner. I asked if there was anything they could do and if not to please cancel my order. They simply replied that they will cancel my order. They have zero customer retention skills? I’m asking you guys if I should pursue this and talk to someone above this guy? Or just move on and not ever purchase from them again?
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