FCP euro

[sillieidiot]

Didn't know where to put the thread, so I put it here. Right now I am furious at them. Just woke up to a shipping label created email. Seriously?!

So I ordered on 9/7. Paid for shipping to get my parts faster. It arrives 9/12, that same day I check the contents. They gave me two FCABs of the same side and it's missing the transmission mount I ordered. I called them within the 30 mins I received the package and it was near end of day for them to let them know. CS person says that it will be expedited and shipped to me asap. So you would think it would come like in 2 days maybe a week tops right? Didn't get any email about tracking like they told me, emailed them. They keep telling me it's shipped already (which I know is BS cause where is my tracking?). Then today, which is 8 days later, they finally ship it (technically, didn't ship, only label created). WTF. So it's going to come next week? How does it take so long to process a fuck up on their part? I don't even know why I paid for shipping then. The original reason was so that I could get it faster, but if it's going to come incorrectly and then get delivered correctly at the original "free shipping" delivery date.

Oh yeah, I contacted the FCP euro member that was here to see if he could help me. Couldn't help me and told me to email them. So what do you do? Just general questions and PR I'm assuming?

Honestly, I only paid more for FCP euro parts for the service. It wasn't about the lifetime warranty or anything. I care more about service support. It was highly rated here. I find it severely lacking. I guess they are only good if you get the right parts the first time and their easy warranty (which I haven't tried). None of my items are going to fail any time soon for that to happen anyways. And if you do need assistance, if you're not planning to start the project for like a month out, then you're fine.

So now, because this part is going to arrive next week or two in which I won't even be in town, I'm forced to go find/buy the part locally to get it installed.

edit:
Special order only part. Awesome. It'll come next week as well. If I knew it was going to take FCP this long, the dealerships could have gotten it to me like yesterday. Guess I'll just wait for the part to come in.