Materials to Maintain Your ZHP IIIII Hand Protection IIIII Tools to Maintain Your ZHP
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  1. #1
    Join Date
    Nov 2017
    Location
    Seattle
    Posts
    664

    VW charged me for a part I didnít want, now being difficult

    Took my vw Tiguan to the dealership for a valve cleaning, water pump replacement (on warranty), and oil disappearing diagnosis.

    They found 4 oil leaks: camshaft cover, upper timing cover, PCV and turbo diverter valve.

    I asked them to do only the camshaft cover and upper timing cover, because they are a bit more involved and I donít wanna mess with this engines timing. But I explicitly told them not to touch the PCV or diverter valve, because they are very easy and I have the parts on order. Even have a warranty on my current PCV through FCP euro.

    When I get the car back, I pay for everything, but see they charged me for the PCV after all. Turns out the technicians had a misunderstanding, despite the fact that I told my service rep 3 times not to touch my PCV or diverter valve.

    I asked for a full refund on the PCV part cost. The service manager got defensive and sassy with me, saying she needs to escalate this to the GM on Monday. They already offered me a ďcompensationĒ but I believe I am due the full cost.

    Can I get your guysí thoughts?

    Happy new year


    Sent from my iPhone using Tapatalk
    ~ 2005 330ci ZHP Silbergrau | Black cube | Leather ~
    Current Mods: Akebono brake pads, Bilstein B4 Rear Shocks, Beisan Systems VANOS Rebuild, G.A.S. DISA O-ring, Morimoto fog lights, StopTech SS brake lines, Subwoofer tennis ball mod, Switchback Angel Eyes (turn signal), Zimmermann drilled rotors.
    My project thread ---> http://www.zhpmafia.com/forums/showt...into-a-reality

  2. #2
    Join Date
    Feb 2013
    Location
    Austin TX
    Posts
    7,201
    That sounds fair, to receive a full refund for the PCV part. You were very clear about not replacing it. This reminds me of a trip to my Mini dealer some years ago. I asked them to do an alignment in addition to a recall service. Then I remembered the current alignment was very recent, so I told them "don't do it" even before leaving the dealer.

    It turns out they aligned the car anyways ($200 or so). I mentioned this to my SA and he removed that charge without any noise.

    And HNY to you as well !
    2005 IR / black / 6MT
    153,000 miles

  3. #3
    Join Date
    Nov 2017
    Location
    Seattle
    Posts
    664
    Just got a callback from their service manager. They will refund me the full price.

    Now working with FCP to still honor my warranty haha


    Sent from my iPhone using Tapatalk
    ~ 2005 330ci ZHP Silbergrau | Black cube | Leather ~
    Current Mods: Akebono brake pads, Bilstein B4 Rear Shocks, Beisan Systems VANOS Rebuild, G.A.S. DISA O-ring, Morimoto fog lights, StopTech SS brake lines, Subwoofer tennis ball mod, Switchback Angel Eyes (turn signal), Zimmermann drilled rotors.
    My project thread ---> http://www.zhpmafia.com/forums/showt...into-a-reality

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