Hi Bill,
Thank you for taking the time to send over more detailed info and pictures. This definitely helps and makes more sense.
You are correct that the bend on the Euro Bracket is more defined and angled back towards each other on brand new brackets out of the packaging. I typically use a a 19mm socket while doing installs and the opening does need to be bent back slightly to allow the socket enough space to tighten the M12 bolt. The nice thing about the stainless steel is that it can be bent slightly without damage or taking away from the integrity of the bracket. Once you have been able to tighten the bolt with the socket you can then bend back to align the Euro Frame to be attached. Hopefully this makes sense and helps out.
I really appreciate when customers take the time to send feedback and comments about our product or install. We will be looking at rewording the instructions so other customers do not run into a similar issue in the future. Thanks again and please let me know if there is anything else I can help with.
If you, friends, or family ever need a NHLPB Kit for a vehicle please use
promo code GMG-THANKS-10 for a 10% discount. Our existing customers are the best advertising we have! Thank you!!
We will not be attending the Bimmerfest East show but I believe that WheelSTO / 3D Designs will make the show. They are based in the Chicago,IL area and one of our larger dealers for the BMW NHLPB Kits.
Best Regards,
Jason Ziegler
Director of Sales & Marketing
GOMINIGO, LLC
GMG Motorsports
206-310-3864 Direct
877-403-6320 Toll Free
360-867-0464 Office
www.gominigo.com /
www.gmgmotorsports.com
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Date: Tue, 28 Jun 2011 06:11:57 -0700
From: billschusteriv
Subject: Re: Voicemail regarding feedback
To:
jason@gominigo.com
Jason,
Thank you for the email.
Let me say that I love your product - the quality was clearly evident from the moment I opened the box. I purchased the 30-38mm kit (to use when I move to a state requiring a front plate) and a Euro bracket (to use now).
I took a few pictures during the installation that I shared with friends on an online forum that may help graphically explain what I was unable to convey over the phone. The instructions appear spot on for the US license plate bracket. The bends near the point where the 19mm bolt passes through to the "tow hook adapter bolt" are gradual enough to allow use of a socket or box end wrench.
See this picture:
On the Euro bracket, the bends are more sharply defined, and it was impossible for me to use a box/open end wrench or socket to tighten. Perhaps I needed a thin walled socket? I ended up using an open end and adjustable wrench to grab the bolt from the front and tighten. This could "potentially" round off the 19mm bolt.
If you happen to have any additional insights on what I could have done better, please let me know. My only intention is to provide feedback and help make a great product even better.
I'm sure you've heard it before - several other members on the forum I frequent (ZHPMafia.com and BMWMafia.com) have purchased your product recently and are quite happy with it. A decent amount of interest was generated during our most recent car meet and through forum reviews of your product.
Do you or a vendor you supply plan on being at Bimmerfest East 2011?
Best,
William Schuster
--- On Mon, 6/27/11, GMG Motorsports GOMINIGO <jason@gominigo.com> wrote:
From: GMG Motorsports GOMINIGO <jason@gominigo.com>
Subject: Voicemail regarding feedback
To: billschusteriv
Date: Monday, June 27, 2011, 3:56 PM
Hello Bill,
Thank you for the feedback you provided on the voicemail message left on our office line. We are going to investigate the wording on the instructions for the Euro Bracket to make the installation process easier and better description of steps. Please let me know if you have any other feedback or questions. Thanks again!
Regards,
Jason Ziegler
Director of Sales & Marketing
GOMINIGO, LLC
GMG Motorsports
206-310-3864 Direct
877-403-6320 Toll Free
360-867-0464 Office
www.gominigo.com /
www.gmgmotorsports.com
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Originally Posted by Marcus-SanDiego
