ZHP brake advice/input

[Newjack]

I will never give them another dollar of mine for the rest of my life.

[slater]

I am also a big FCP Euro fan. My indy repair guy will let me buy the rotors and pads from FCP and install them. Very happy about that. I like the idea of never paying for those items again.

I will never give them another dollar of mine for the rest of my life.

i get a chuckle when i see these post juxtapositioned.

i've bought a few things from FCP and so far my experiences have been OK, but i never buy because of the 'lifetime' bit - living in canada means stupid shipping costs to return stuff so it's just not worth it, really.

plus, hey, it sounds too good to be true.

[3ZHPGUY]

I can remember buying a lifetime starter from Forest City auto parts when I was a kid. After replacing 5 of 6, I looked for better quality instead.


Sent from my iPhone using Tapatalk

[slater]

I can remember buying a lifetime starter from Forest City auto parts when I was a kid. After replacing 5 of 6, I looked for better quality instead.


Sent from my iPhone using Tapatalk

time = money!

[dpark]

I can remember buying a lifetime starter from Forest City auto parts when I was a kid. After replacing 5 of 6, I looked for better quality instead.


Sent from my iPhone using Tapatalk

But the difference is I can buy OE brake parts from FCP.

And we have a great shipping feature from USPS called "flat rate shipping". I can send everything back in one box to FCP for $17.95.

I don't see how you can beat OE parts with a lifetime warranty for only the cost of return shipping. No brainer to me.


Sent from my iPhone using Tapatalk

[Newjack]

But the difference is I can buy OE brake parts from FCP.

And we have a great shipping feature from USPS called "flat rate shipping". I can send everything back in one box to FCP for $17.95.

I don't see how you can beat OE parts with a lifetime warranty for only the cost of return shipping. No brainer to me.


Sent from my iPhone using Tapatalk

By giving terrible customer service, not communicating with your customer and inducing unwanted stress and the cost of coolant loss over another week of wasted time.

I work in a customer service industry. My time is money. I'll give my money to ECS every time because their shipping is consistent. I've had to return an item to them before and they took it no problem. Claim was handled via their chat service in a matter of minutes instead of me wasting 3-4 days waiting for a reply from FCP.

Lifetime warranty sounds great, but after my experience I don't ever want to deal with them again. Customer service is a lot more important to people than I think a lot of companies realize.

[az3579]

By giving terrible customer service, not communicating with your customer and inducing unwanted stress and the cost of coolant loss over another week of wasted time.

I work in a customer service industry. My time is money. I'll give my money to ECS every time because their shipping is consistent. I've had to return an item to them before and they took it no problem. Claim was handled via their chat service in a matter of minutes instead of me wasting 3-4 days waiting for a reply from FCP.

Lifetime warranty sounds great, but after my experience I don't ever want to deal with them again. Customer service is a lot more important to people than I think a lot of companies realize.

Interesting. I've had dozens of purchases with them, every transaction from a customer service perspective has been flawless.



Sent from my Pixel using Tapatalk

[SaltyNC]

I spread the love around to the different vendors based on price, availability, lifetime warranty, etc. So far, I've had good experiences with all of them. BAVAuto shipped me heavy brake calipers for free, even though should have been excluded. They agreed to let me send the calipers back with the original boxes broken down in a flat rate box VS $50 to ship a big heavy box via FedEx, UPS, etc. I thought that was cool. ECS has always been reliable for me. They even called to tell me they were splitting an order and shipping what they had, because they were doing inventory, and didn't want to risk losing my order in the process. They also took back an expansion tank, because I didn't like the quality. No questions asked. FCP's free shipping often arrives within one to two days depending from which warehouse it ships. I haven't had a chance to try their lifetime replacement, but it's cool. I think it could end up hurting them in the end, though. I hope they don't go out of business due to that.

I also like to try reward vendors that produce how-to's, videos, etc. They help me, I help them.

Anyway, I'm really sorry to hear that everyone's experience hasn't been great. Companies make mistakes, but if they try to make it right, that goes a long way in my book. There are unfortunately some companies that are great until it costs them to do the right thing, and then they become bad.

Salty

[slater]

Interesting. I've had dozens of purchases with them, every transaction from a customer service perspective has been flawless.

what about your PSS10 issue(s)?

[dpark]

Interesting. I've had dozens of purchases with them, every transaction from a customer service perspective has been flawless.

Sent from my Pixel using Tapatalk

Same here. I don't have a prob with BavAuto or ESC. Ordered from both in the past, but FCP gets all my money now with the lifetime guarantee. Only reason I won't buy is if they don't stock an OE part or a non-Chinese OEM part.