ZHP brake advice/input

[az3579]

what about your PSS10 issue(s)?

That was no fault of FCP. Let me explain why.

PSS10's come as a set from the manufacturer, so that is how FCP has to replace them. They don't stock individual parts.
If I bought a kit that consisted of multiple individually available parts thrown into one kit, then individual parts can be replaced. But, one shock from a set of PSS10's that are only sold as a set from the vendor can't be replaced on its own. It makes sense now that I've reflected on that.

If the shock was indeed bad, then I would have had to go through Bilstein's warranty to get a single replacement. Thankfully, that wasn't the case. If the warranty on the PSS10's was only a year or two and not lifetime like it actually is, then my only recourse outside of warranty would have been to replace the whole set through FCP, which is still better than being out of warranty with no recourse.

[slater]

That was no fault of FCP. Let me explain why.

PSS10's come as a set from the manufacturer, so that is how FCP has to replace them. They don't stock individual parts.
If I bought a kit that consisted of multiple individually available parts thrown into one kit, then individual parts can be replaced. But, one shock from a set of PSS10's that are only sold as a set from the vendor can't be replaced on its own. It makes sense now that I've reflected on that.

If the shock was indeed bad, then I would have had to go through Bilstein's warranty to get a single replacement. Thankfully, that wasn't the case. If the warranty on the PSS10's was only a year or two and not lifetime like it actually is, then my only recourse outside of warranty would have been to replace the whole set through FCP, which is still better than being out of warranty with no recourse.

gotcha.

and let me tell you that bilstein's warranty used to be good, but it ain't anymore. i had to deal with them recently and if their damping wasn't so good i'd absolutely shop elsewhere. their customer service SUCKED. and had zero interest in making things right. excuses left and right.

[az3579]

gotcha.

and let me tell you that bilstein's warranty used to be good, but it ain't anymore. i had to deal with them recently and if their damping wasn't so good i'd absolutely shop elsewhere. their customer service SUCKED. and had zero interest in making things right. excuses left and right.

I did experience that; I called Bilstein in hopes of getting a single replacement (before finding out the shocks are just fine) and the guy was definitely dismissive. He kept trying to pawn me off to the vendor where I purchased them from. But, with the Cup Kit I had before, I had no problem getting a shock replacement. It's kind of weird how hit-or-miss it is.

[slater]

I did experience that; I called Bilstein in hopes of getting a single replacement (before finding out the shocks are just fine) and the guy was definitely dismissive. He kept trying to pawn me off to the vendor where I purchased them from. But, with the Cup Kit I had before, I had no problem getting a shock replacement. It's kind of weird how hit-or-miss it is.

it's because of how the company has changed in the last couple of years - i had a warranty claim with them about 5-6 years ago and it was nothing short of remarkable. i also had them revalve a set of dampers and that went really well too.

now it's all gone to heck. who are we gonna get quality dampers from now?

[papa_g]

By giving terrible customer service, not communicating with your customer and inducing unwanted stress and the cost of coolant loss over another week of wasted time.

I work in a customer service industry. My time is money. I'll give my money to ECS every time because their shipping is consistent. I've had to return an item to them before and they took it no problem. Claim was handled via their chat service in a matter of minutes instead of me wasting 3-4 days waiting for a reply from FCP.

Lifetime warranty sounds great, but after my experience I don't ever want to deal with them again. Customer service is a lot more important to people than I think a lot of companies realize.

Most of my business is with FCP, but I would have to agree, that their customer service isn't that great. They are kind of hit or miss in my experience. Sometimes they respond before end of day with all my questions answered, sometimes it takes days to get a question answered. For example, I contacted them on Wednesday to see if they sell rear brembo rotors; I want to go Brembo blanks with the Hawk HPS 5.0. I put my VIN into the inquiry form, and some guy named Kyle responds a couple hours later asking for my VIN... Anyway I gave it to him and he hasn't responded. If he doesn't get back to me tomorrow, I will have to wait until next week to hear back. I need new brakes bad lol

[Newjack]

Most of my business is with FCP, but I would have to agree, that their customer service isn't that great. They are kind of hit or miss in my experience. Sometimes they respond before end of day with all my questions answered, sometimes it takes days to get a question answered. For example, I contacted them on Wednesday to see if they sell rear brembo rotors; I want to go Brembo blanks with the Hawk HPS 5.0. I put my VIN into the inquiry form, and some guy named Kyle responds a couple hours later asking for my VIN... Anyway I gave it to him and he hasn't responded. If he doesn't get back to me tomorrow, I will have to wait until next week to hear back. I need new brakes bad lol

Kyle was who handled my return after Jessica got sick. Kyle is the human version of a sloth and I was pretty sure he tried to duck my emails before the weekend came around and make me wait until Monday.

Never again.

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[ZHPizza]

gd kyle

[3ZHPGUY]

Most of my business is with FCP, but I would have to agree, that their customer service isn't that great. They are kind of hit or miss in my experience. Sometimes they respond before end of day with all my questions answered, sometimes it takes days to get a question answered. For example, I contacted them on Wednesday to see if they sell rear brembo rotors; I want to go Brembo blanks with the Hawk HPS 5.0. I put my VIN into the inquiry form, and some guy named Kyle responds a couple hours later asking for my VIN... Anyway I gave it to him and he hasn't responded. If he doesn't get back to me tomorrow, I will have to wait until next week to hear back. I need new brakes bad lol

If you would have ordered from TR, you would be installing them tomorrow.

NUFF SAID!


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[papa_g]

Kyle replied. They are ordering new Brembos for the rear, will try them on one of their 330 e46s, then if all goes well, they will update their catalogue to include the rear Brembos. I happy.

[az3579]

Kyle replied. They are ordering new Brembos for the rear, will try them on one of their 330 e46s, then if all goes well, they will update their catalogue to include the rear Brembos. I happy.

Sounds like damn good customer service to me.

Just sayin'.

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