OP,

I have to say you have a lot of patience. If a service advisor had the nerve to tell me what I need when I know better, I would go straight to the Service manager... I would no longer work with that service advisor. Props to your wife for doing what she did....awesome story.

I guess I'm lucky where I take my car to. With all the horror stories I have seen from other people going to their dealerships, I have to consider myself very lucky. The dealership I go to, BMW of Newport, here in Rhode Island have been awesome to work with. I happen to know everyone in the service department and have had no issues with them in 8 years...

I realize dealerships are like a hit or miss....not all of them are bad, fortunately