The car I purchased came with what I guess is the DICE media bridge. When I picked up the car, the owner was like, "Oh yeah, the car has DICE and SiriusXM, but the satellite radio is weird".

On the drive home, I clicked 'mode' twice and what do ya' know . . . XM worked perfect. Next day I get in the car and when I clicked mode, XM wouldn't even show up on my radio display. It wouldn't give me the option to listen to XM. I've owned the car for about a month and this issue has been in place since the day I picked up the car.

It's not a matter of the PO canceling the service -- I don't even get the XM prompt when I click mode twice like I did the first day I got the car (and on my previous ZHP).

FWIW, the rest of the DICE system works fine.

What could the issue be?