So, I spoke with technical support this afternoon.

It turns out that we've been plagued by some maintenance issues this week. It's not on our end; instead, it's on Media Temple's end. Should be complete by Thursday.

However, I figured that, since I had tech support on the line, I should find out about optimizing our site, so that we have faster load times, etc.

I upgraded the server service so that we now have our own dedicated container. We're no longer going to be taxed by users who are sharing grid space with us. This should speed things up nicely. I paid for a year in advance, so we're good to go until next December. If the site grows nicely over the next year, it may make sense to upgrade again. For now, though, this should meet our needs.

For the record, it was not necessary to upgrade now. Our site was only using 10% of the available resources we have at our disposal. But I figured it made sense to just move over to our own container now. I like more reliable service and this will give us what we need.

Enjoy.