Originally Posted by
coby1
yea called/ they ordered "vin specific"/4 weeks later dealer received bag/ set appointment /went waited 2.5 hrs/ rep came out and said I had wrong steering wheel my car" it never had the round airbag" they bought out the square airbag and stated that was the airbag that came with the car "bmw sent the correct one by vin #"
I said if it is vin specific the car was ordered as a base model with sport pkg(with smokers pkg lol) they said no- I said yes- they said no- i said ok I have the original build sheet/invoice that states sport pkg( i.e round airbag)and if I need to bring it back I will be lets say a little less 'polite' they said they will have parts guy see what he can do and will call me- i said no pull the vin they did and said oh it has the sport pkg "bmw sent the wrong one" WE will order it
(in other words dealership ordered wrong one) and didn't want to admit it
similar issue with passenger airbag (required 2 trips) they said vin specific and set appt. but then they basically just didn't have bag when i got there
The dealership sends the VIN to BMW and they send the air bag. The dealership doesn't order the bag. That's why they were confused. The mistake was at BMW's warehouse
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