Originally Posted by
phillipjfry
Had some zinc rotors shipped out from FCP last week. They packaged the rotors on top of each other with no barrier in between. This resulted in the rotors getting totally marred up. Contacted FCP, they sent out new ones, and gave me a return label. They were very apologetic about it. It happens, not too upset because I didn't order them as a set on accident. So it didnt hold up my time frame.
I'll update Wednesday 9/26/19 when the replacements arrive. I'm really hoping they are packaged better this time.
This order is the first one I've placed in over 7 years due to a giant hassle I had with some control arms FCP sent out. FCP reached out to me on this forum, and gave me a coupon to make things right. It was a very nice gesture on their part. I'm hoping after reading this thread I get the replacements in good condition.
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Hey...I ordered a pair of front zimmerman rotors for my wifes E39 months ago and they were shipped the same way as yours. All scuffed up. The top one was all scuffed on the back rotor-pad interface (which I didn't care about, since the pads will do that), the other was all on the hat of the rotor, which I care a lot more about since that's the part coated in rust protection so it doesn't rust.
Now, I'm in FL with no rust and didn't have time to wait for another set of rotors to come, so I didn't bring it up with them. But they packed mine the EXACT same way as yours: two rotors in boxes tossed together in one box with nothing else in there. The heavy rotors shifted around so much in shipment, it obliterated the two cardboard boxes that encased each rotor. So obviously their shipping practices for rotors haven't changed much.
That being said I still use FCP for nearly all my orders
'04 330i ZHP sedan | Mystic blue | Alcantara | 6MT | 111k
'98 740il | Schwartz 2 | Sandbeige | 5AT | 238k | lowered on Bilsteins w/ B&G springs
'00 540i sport | Titanium silver | Black | 5AT | 120k
'85 Mustang GT convertible | Medium charcoal metallic | Gray | 5MT | 215k | one owner, all original