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All,
Thank you for the feedback, it seems like the biggest concern here is better packaging. I'll speak to my warehouse manager so we can make improvements right away. This is something that we can easily fix and I want to make sure everyone has a positive experience when ordering from us.
Thanks again for letting me know about the issues and being patient with everything.
-Dave
Sounds good. I will wait a few days before I place my next order. :thumbsup
Thanks, Dave! I found the post that I was referencing earlier lol it was a shitshow
http://www.zhpmafia.com/forums/showt...618#post531618
It's all water under the bridge now. I just put in another $500+ order with you guys.
...but I left out the diff fluid this time :idea
lol damn that's some bad packing. Mines was actually packed well.
Hey guys, I had a really spectacular experience with FCPEuro and wanted to post it here primarily because A) I think they earned it and B) simply to provide some balance to your perception.
I placed an order for a ton of parts for an upcoming clutch job. One of the items was backordered, and with my window of time closing before my car was scheduled to go under the knife I started getting nervous. When I called FCPEuro they contacted their supplier and had the offending item shipped out to me next day air at no charge. Now at this point the economy shipping I requested on the rest of the order wasn't going to make it to my door in time. I was able to reach customer service before it shipped and let them know I needed it sooner. They contacted their warehouse manager and caught the shipment in time and upgraded the shipping to next day air. I'll now have all my parts before my scheduled install day, and they didn't charge me anything extra, didn't give me a hard time, I even offered to pay for the upgraded shipping but they just took care of it.
I'm very pleased with their service. Best prices online too. And lifetime warranty on the parts. A+, would buy again
Thanks for sharing! That's exactly why I still order from them despite the bad experience with packaging. Great company that just wants to do right by their customers.
Saw this on Facebook and it cracked me up
https://uploads.tapatalk-cdn.com/201...d6f83c0125.jpg
Sent from my Pixel 2 XL using Tapatalk
holy crap :rofl
well, he hopes he will lolQuote:
Originally Posted by holyc0w
Vas, yeah this one is very odd. We're working closely with Trevor already to try and help.