Maybe I’m just lucky, but so far I haven’t received any damaged goods. However, the packaging is undeniably bad. ECS’s boxes are sturdier, better packed with filler material and sometimes boxes inside of boxes to prevent damage, and tend to be more size appropriate for the items they contain.

With that said, I am still a devout FCP customer unless it’s something they don’t carry or the price difference is significant. FCP’s free shipping is almost always faster than ECS/TMS. I’ve contacted ECS’s customer service one time and they were rude and unhelpful—the closest thing to bad service/an order error I’ve had from FCP was receiving 6 bleed screws when I ordered 4...