BMW Drivers side air bag recall July 2015 letter

[BADCLOWN]

That would piss me off big time

[VAB5]

I had my driver's airbag recall done this morning at Alexandria BMW. 90 minutes total, no letter.

[NoVAphotog]

I had my driver's airbag recall done this morning at Alexandria BMW. 90 minutes total, no letter.

Well, I guess my theory is false. lol

[BADCLOWN]

*throwshandsupintheair*

[az3579]

Mmmm

https://vimeo.com/188870945

I just watched that with audio... and died in the process. :rofl

[Sockethead]

yea called/ they ordered "vin specific"/4 weeks later dealer received bag/ set appointment /went waited 2.5 hrs/ rep came out and said I had wrong steering wheel my car" it never had the round airbag" they bought out the square airbag and stated that was the airbag that came with the car "bmw sent the correct one by vin #"
I said if it is vin specific the car was ordered as a base model with sport pkg(with smokers pkg lol) they said no- I said yes- they said no- i said ok I have the original build sheet/invoice that states sport pkg( i.e round airbag)and if I need to bring it back I will be lets say a little less 'polite' they said they will have parts guy see what he can do and will call me- i said no pull the vin they did and said oh it has the sport pkg "bmw sent the wrong one" WE will order it
(in other words dealership ordered wrong one) and didn't want to admit it
similar issue with passenger airbag (required 2 trips) they said vin specific and set appt. but then they basically just didn't have bag when i got there
The dealership sends the VIN to BMW and they send the air bag. The dealership doesn't order the bag. That's why they were confused. The mistake was at BMW's warehouse

[ELCID86]

Driver's side airbag done at BMW Fairfax VA. Had to send it back for a redo as they left a large gap at the bottom and none at the top --frustrating. Tool about an hour both times!


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[coby1]

just set another apt., service manager said they now have 2 "crates" of airbags on hand to take care of the recall (so not even playing around anymore)about needs to be sent by bmw by vin# etc.(really only 2 types of bags) so I just think the bag inventory is starting to catch up with the recall (has been like 2-ish years? since the admitted issue)

[mko9]

I had mine done here in Yorktown, VA a couple weeks ago. I have been ignoring the situation for some time, as the car barely gets driven anymore since the birth of my third kid. I got the letter in the mail about three weeks ago, and since I have a trackday coming up, I figured I should probably get it done. I called the local shop, they said they would have to order the part. Called me back later in the day to say they already had one on hand.

[Johnmadd]

I had mine done here in Yorktown, VA a couple weeks ago. I have been ignoring the situation for some time, as the car barely gets driven anymore since the birth of my third kid. I got the letter in the mail about three weeks ago, and since I have a trackday coming up, I figured I should probably get it done. I called the local shop, they said they would have to order the part. Called me back later in the day to say they already had one on hand.

Which dealer, I'm in the area and curious. I haven't got a second letter yet.

[mko9]

Casey BMW on Jefferson, first time I have ever been there. Not sure where the next closest dealer is?? Out in Virginia Beach or up in Richmond?

[Johnmadd]

Casey BMW on Jefferson, first time I have ever been there. Not sure where the next closest dealer is?? Out in Virginia Beach or up in Richmond?

Thanks. Traffic wise it would definitely be easier for me to go to richmond. I will inquire with casey bmw though.

[ELCID86]

Just call with your vin. I didn't have a letter.


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[Johnmadd]

Just call with your vin. I didn't have a letter.


Sent from my iPhone with TaT.

Will do... When time permits.

[John in VA]

I'm getting the driver's airbag on the E39 done this Saturday at BMW of Sterling during the club's C&C/new members meeting/DIY tech session. Will inquire about E46 bag availability.

[BMWCurves]

I still haven't gotten my letter but I called BMW Portland today stating I wanted to schedule an appointment for the driver's side airbag recall. She just needed my VIN, said the part would take a couple of weeks to arrive, and then they'll contact me to schedule an appointment. Sounds simple enough for me, hopefully I can get it done while I'm home in December.

[quikryptonite]

I've had fun driving the 428i X Drive they gave me today while they fixed my car. Don't let my ZHP hear this, but that 428 is great driving machine. I can only imagine what the 435i and M4 are like. Sheesh.

I'll be picking up my ride later this afternoon. I hope this is the last recall for a while.

I should also mention for any local lurkers, BMW of Murray has been so much easier to work with than BMW of Pleasant Grove. I'll always go to the Murray dealer for anything I need when I can't take care of it my self or can't get to my indie mechanic. The service adviser complimented me on my car though. Said it was super clean and well maintained.

[BADCLOWN]

My persistence has paid off: called late this afternoon and left a message and an advisor called me back a few hours later and wanted to get me in tomorrow at 1pm. Hope it all ogoes smooth and they don't scratch my trim or have the wrong airbag like some of you all have experienced.

Went to my parents house where the car is still temporarily stored (my garage is being taken up by a couch we are selling) to clean her all up since the last time she was out for a drive.

[holyc0w]

I used the chat function to follow up yesterday. Gave them the VIN number again. They said a service advisor will be in touch with me soon to schedule. Haven't received any calls. Hopefully they ordered the bag. :rolleyes

[cakM3]

I have found face-to-face communication to be very effective. By doing so, I got both of my BMWs completed without having to wait for my second BMW letter. As soon as parts arrived at my dealer, two airbags were set aside for my cars and the parts manager had me texted so I could contact my service advisor and schedule my cars for the recall. Just take the time to go to the dealer, if you're able, and be persistent. Worked for me ;)

[BADCLOWN]

All done, also got my wiper blades replaced. Got a fair amount of compliments from staffers while there which was flattering. Checked out a F80 m3 sedan there that was sold: carbon fiber slick top roof, white with a wheel on it I've never seen so far, and CLOTH interior. Super sexy.

[az3579]

Scheduled an appointment for the 16th - they have an airbag in stock.
Never got a letter - just called and scheduled.

[holyc0w]

More waiting it is

I called the place again. They finally said I need to wait for the letter. Then I called another place and they said I could be put on a waiting list.

[TheFinanceGuy]

Finally BMW dealer called me! Appointment scheduled for two weeks from now.


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[Sockethead]

Ehh, my service advisor is my wife... you know how that goes, showed her my letter a couple of weeks ago...:foottap

[TheFinanceGuy]

Ehh, my service advisor is my wife... you know how that goes, showed her my letter a couple of weeks ago...:foottap

Is that like the plumbers wife kinda thing, you'll be the last to get it changed?

[Whammy]

Spoke to BMW NA last week Friday. The last batch of letters (~150,000) are being mailed today.

[BMWCurves]

Spoke to BMW NA last week Friday. The last batch of letters (~150,000) are being mailed today.

Interesting, hope I receive one. I'll have to talk to my folks next week to see if it arrives.

[Whammy]

I better get one. Or will raise hell.

[Dual]

Got my airbag today. I had checked into BMW NA at the beginning of the summer: dealer called me Monday and installed today. Clean work: no visible damage to the wheel or other parts.

[johnrando]

So, 10/19 they replaced my airbag and scratched my trim. After several calls and emails NOTHING back from the SA. So I call last night 11/8 and rip into them saying they caused the problem and they need to fix it, no one is returning my calls nor emails, and that I was going to call BMW NA to complain and give them a bad survey response on top of that. It was a little overboard but not "personal". So of course I get a call back today. The SA says "why did you have to leave me that message". And later he says that the part is ordered. Of course I know he ordered the part today so he could say that on the call, and of course I left that message so I could get a call back and the issue fixed, which is what happened. So instead of saying all that, I say "because I am pissed off and you are not returning any calls/emails. If the part was ordered (which it wasn't) you should have told me. But if you are fixing the issue, it's all good". I just hate to have to do that to get good service but I have to laugh when he asks about the call and the only reason I got a response back is because of the call. Being nice just didn't work. Oh well. BMW South Bay still sucks, always has. The good news is that supposedly I get my scratched trim replaced.

[Dual]

That's totally ridiculous. You really have to wonder why some firms are in business.

[Sockethead]

I usually stickup for SAs since my wife is one at BMW and I know how over worked they are but there is no excuse for letting it escalate to that point. You deserved an apology.

[johnrando]

Rob, I totally understand and was hesitant to post this as I know your situation. But I had to tell the story. I wasn't disrespectful to the guy nor to I expect an apology from him. It's just sad I have to make noise to get the service. I am pretty damn certain that Kris would not let something go almost a month without responding :biggrin This is certainly not an inditement on SAs, just poor service from that one guy, and in general South Bay BMW (except their parts department, those people are good. Expensive, but good).

[Sockethead]

That SA deserved your wrath... I'm sure Kristen would approve

[johnrando]

:thumbsup

[sillieidiot]

So, 10/19 they replaced my airbag and scratched my trim. After several calls and emails NOTHING back from the SA. So I call last night 11/8 and rip into them saying they caused the problem and they need to fix it, no one is returning my calls nor emails, and that I was going to call BMW NA to complain and give them a bad survey response on top of that. It was a little overboard but not "personal". So of course I get a call back today. The SA says "why did you have to leave me that message". And later he says that the part is ordered. Of course I know he ordered the part today so he could say that on the call, and of course I left that message so I could get a call back and the issue fixed, which is what happened. So instead of saying all that, I say "because I am pissed off and you are not returning any calls/emails. If the part was ordered (which it wasn't) you should have told me. But if you are fixing the issue, it's all good". I just hate to have to do that to get good service but I have to laugh when he asks about the call and the only reason I got a response back is because of the call. Being nice just didn't work. Oh well. BMW South Bay still sucks, always has. The good news is that supposedly I get my scratched trim replaced.

Glad it worked out. But yeah, that's why I go over my car thoroughly before I leave so I could bring them out right then and there and show them. It's very hard to get them to do anything when you leave the dealership.

[johnrando]

Trust me, I showed them immediately and had before/after pics.

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[sillieidiot]

Trust me, I showed them immediately and had before/after pics.

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Ah I see. Yeah I wouldn't leave unless I had something on paper that shows that they are taking care of it. I had this happen when I took in a friends 750Li under my name and they broke the seat switch. The SA made a work order for the part and made a future appointment for week when the part was supposed to come in. When my car was new, I left after I showed them what they broke and they said they would take care of it. It took forever to get fixed after. They ended up just using my warranty on the part.

[John in VA]

After reading of the damage done to the trim of several members, I photographed the surround trim of my E39 before air bag replacement last week at Sterling. Thankfully the swap was done without incident. It's nice to see the uniform matte finish of the bag cover!

[ELCID86]

I had an airbag light come on briefly on the dash yesterday. Hope it doesn't come back. May not be related to the recent replacement.


---
"ZHP is a garbage option anyway- just some cosmetic upgrades with a different cam and diff to claw back some of the performance lost fitting those hideous and heavy wheels. Any 330 with a 3.46 diff will smoke a ZHP every time. The whole Mafia thing reeks of childish behavior." - anonymous E46 fanatic

[TheFinanceGuy]

Yay! I haz new airbag!

http://uploads.tapatalk-cdn.com/20161116/84ff1a487d93e7a9e24bfdd5e15cb6a9.jpg

Took them about 1 hour with wash vacuum.


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[BMWCurves]

Did they take a pickaxe to your lower steering wheel trim?

[az3579]

Did they take a pickaxe to your lower steering wheel trim?
lol

I bring mine in today. I'm going to take a video showing the trim and the time/date on my head unit before I head into the dealer so I have proof of its condition. Hopefully there will be no drama.

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[VAB5]

Got my recall letter for the driver's airbag yesterday! Airbag was replaced 10/26.

[TheFinanceGuy]

Did they take a pickaxe to your lower steering wheel trim?

Nope. Looks the same. Why would they damage it? Once the springs are released, the airbag basically falls out of the wheel.


lol

I bring mine in today. I'm going to take a video showing the trim and the time/date on my head unit before I head into the dealer so I have proof of its condition. Hopefully there will be no drama.

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Is there something that I missed? What are you guys worried about happening?


However, I do suspect the tech hit the lift arm with my wheel.... I'll upload video tomorrow. No damage to my car that I can see.


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[johnrando]

Several people (including me) have gotten their cars back with lower trim damage, even though it has NOTHING TO DO with the airbag replacement.

[az3579]

Just dropped off my car at BMW of Ridgefield for the airbag recall. Received a 2017 330i loaner.
This thing is NICE. I love driving it, too... still not understanding all the hate. It's pretty fun to me, though a little bouncier than I'd like.

2017 330i xDrive
Mediterranean Blue Metallic
Saddle Brown interior
Navigation
Cold Weather Package
Premium Package

I love all the new standard features on 2016+ 328's and 2017 330's+...
Standard sport seats, sport automatic with paddles, the sport line bumper... and now finally 2017's all have two-toned interiors, so it won't matter what interior the CPO one that I eventually buy will have because they'll all look good.

I'd kill for comfort access in my E46.

I think the final car listing will be:
ZHP (track car, hopefully with an LS motor!)
F30 330i or 328d as daily driver
F80 M3 as fun car

[sillieidiot]

Several people (including me) have gotten their cars back with lower trim damage, even though it has NOTHING TO DO with the airbag replacement.

It's because they take off the airbag, but then let it hit the trim so that they could remove the airbag connectors. I just painter's taped up my steering wheel trim to prevent that and took off my passenger side trim. If my trim was old, I would totally let them scratch it so I could cash in a new one for free lol

[sillieidiot]

Just dropped off my car at BMW of Ridgefield for the airbag recall. Received a 2017 330i loaner.
This thing is NICE. I love driving it, too... still not understanding all the hate. It's pretty fun to me, though a little bouncier than I'd like.

2017 330i xDrive
Mediterranean Blue Metallic
Saddle Brown interior
Navigation
Cold Weather Package
Premium Package

I love all the new standard features on 2016+ 328's and 2017 330's+...
Standard sport seats, sport automatic with paddles, the sport line bumper... and now finally 2017's all have two-toned interiors, so it won't matter what interior the CPO one that I eventually buy will have because they'll all look good.

I'd kill for comfort access in my E46.

I think the final car listing will be:
ZHP (track car, hopefully with an LS motor!)
F30 330i or 328d as daily driver
F80 M3 as fun car

I didn't like the EPS and the fact that it was an auto lol Other than that, I thought the car was fine. I also want comfort access.

[NoVAphotog]

Just dropped off my car at BMW of Ridgefield for the airbag recall. Received a 2017 330i loaner.
This thing is NICE. I love driving it, too... still not understanding all the hate. It's pretty fun to me, though a little bouncier than I'd like.

2017 330i xDrive
Mediterranean Blue Metallic
Saddle Brown interior
Navigation
Cold Weather Package
Premium Package

I love all the new standard features on 2016+ 328's and 2017 330's+...
Standard sport seats, sport automatic with paddles, the sport line bumper... and now finally 2017's all have two-toned interiors, so it won't matter what interior the CPO one that I eventually buy will have because they'll all look good.

I'd kill for comfort access in my E46.

I think the final car listing will be:
ZHP (track car, hopefully with an LS motor!)
F30 330i or 328d as daily driver
F80 M3 as fun car

Where's terra when you need him...BMW E46 Comfort access retrofit...

[slater]

Where's terra when you need him...BMW E46 Comfort access retrofit...

naaaahhh.... The Last Analog BMW does not need comfort access.

[NoVAphotog]

naaaahhh.... The Last Analog BMW does not need comfort access.

True...it is just another thing to break and be forced to take to the dealer the day after the warranty runs out

[KTS317]

I Had my airbag replaced today! It looks good.




I don't understand how I can take the airbag off 3-4 times and don't damage anything yet I take it to the dealer for replacement and they manage to scratch my lower trim. Why did they even need to touch it?

Pictures of new airbag, the wheel before I installed it a few days ago and the scratched lower trim.

http://uploads.tapatalk-cdn.com/20161117/46970dd54ba2f8dfd14a8e854b365f33.jpg

http://uploads.tapatalk-cdn.com/20161117/02472bf6afc462b5aafee9eb000d70af.jpg

http://uploads.tapatalk-cdn.com/20161117/73caf53717f60fc966f9cbf30e8448ce.jpg


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[san]

Just dropped off my car at BMW of Ridgefield for the airbag recall. Received a 2017 330i loaner.
This thing is NICE. I love driving it, too... still not understanding all the hate. It's pretty fun to me, though a little bouncier than I'd like.

2017 330i xDrive
Mediterranean Blue Metallic
Saddle Brown interior
Navigation
Cold Weather Package
Premium Package

I love all the new standard features on 2016+ 328's and 2017 330's+...
Standard sport seats, sport automatic with paddles, the sport line bumper... and now finally 2017's all have two-toned interiors, so it won't matter what interior the CPO one that I eventually buy will have because they'll all look good.

I'd kill for comfort access in my E46.

I think the final car listing will be:
ZHP (track car, hopefully with an LS motor!)
F30 330i or 328d as daily driver
F80 M3 as fun car

I drove a 2013 328i recently and I agree with you, it's a really nice car especially as a daily driver. Even though the hp figures are similar to the Zhp, this pulls so much better with the 8 speed auto. Yes my car most likely lost a lot of horses but still, I'm not sure if they under rated the engine or having an electric steering and water pump helps it free up a lot more horses or if it's because of the 2 extra gears...
Yes the EPS sucks but sometimes I guess it's nice to be able to turn the steering wheel without much effort...
The one feature I wish my car had is IDrive, it's just so easy and intuitive. I loathed the infotainment systems on few other cars and I was ready to hate the IDrive too, but man it's really good...


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[johnrando]

I think as someone said, they let the old airbag drop/bang against the trim after they take it out and before they unhook the connectors. That seems like a good theory as so many of them are scratched. Either that or it's a conspiracy buy the dealers. :biggrin

[KTS317]

So it has happened to others [emoji20]

Just read back a page or two :( that sucks. I wish I would've read that before I took my car in. I would've pointed out that it was in perfect beforehand.

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[holyc0w]

I think as someone said, they let the old airbag drop/bang against the trim after they take it out and before they unhook the connectors. That seems like a good theory as so many of them are scratched. Either that or it's a conspiracy buy the dealers. :biggrin

I was wondering what was going on. I thought maybe they had a special tool and it went against the trim.

[TheFinanceGuy]

I Had my airbag replaced today! It looks good.




I don't understand how I can take the airbag off 3-4 times and don't damage anything yet I take it to the dealer for replacement and they manage to scratch my lower trim. Why did they even need to touch it?

Pictures of new airbag, the wheel before I installed it a few days ago and the scratched lower trim.

http://uploads.tapatalk-cdn.com/20161117/46970dd54ba2f8dfd14a8e854b365f33.jpg

http://uploads.tapatalk-cdn.com/20161117/02472bf6afc462b5aafee9eb000d70af.jpg

http://uploads.tapatalk-cdn.com/20161117/73caf53717f60fc966f9cbf30e8448ce.jpg


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Damn. That sucks. Dealer do anything to make it right? I've never had a problem with my dealer, which I guess I was naive to these issues.

[KTS317]

Damn. That sucks. Dealer do anything to make it right? I've never had a problem with my dealer, which I guess I was naive to these issues.

Not yet! He hadn't replied to my email 3 hours later so I called him. He said his manager wants me to come in and see him because they think the wheel is aftermarket LOL

He said he would call me back today... We will see.


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[TheFinanceGuy]

Not yet! He hadn't replied to my email 3 hours later so I called him. He said his manager wants me to come in and see him because they think the wheel is aftermarket LOL

He said he would call me back today... We will see.


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I've learned to never leave the dealership until you are satisfied.

[TheFinanceGuy]

Video I promised from my Airbag recall.

I'm fairly certain the tech hit the lift. I don't see any damage to my car after very close inspection.


https://vimeo.com/192019773

[holyc0w]

Spoke to BMW NA last week Friday. The last batch of letters (~150,000) are being mailed today.

...and received

Time to schedule. I hope no shenanigans ensue.

[KTS317]

...and received

Time to schedule. I hope no shenanigans ensue.

Just remove the lower trim piece before bringing it in :)


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[KTS317]

I've learned to never leave the dealership until you are satisfied.

The advisor made it right. He thought the lower trim wasn't removable. I told him it was a separate piece and he ordered the part. Should be here Monday :)


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[ELCID86]

The advisor made it right. He thought the lower trim wasn't removable. I told him it was a separate piece and he ordered the part. Should be here Monday :)


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Glad you were able to explain how a BMW steering wheel works to them :-/ pretty infuriating how many ppl are having damaged trim. The cost of this recall is going up...! I wonder if they have even noticed yet?

[NoVAphotog]

Video I promised from my Airbag recall.

I'm fairly certain the tech hit the lift. I don't see any damage to my car after very close inspection.


https://vimeo.com/192019773

Would have been great to turn the camera around and have it face the driver's seat so we can see the method they use which somehow makes this harder than it is.

[fredo]

I remember someone said he covered the trim with blue masking tape before going to the dealer. But I can't find the post now.

[TheFinanceGuy]

The advisor made it right. He thought the lower trim wasn't removable. I told him it was a separate piece and he ordered the part. Should be here Monday :)


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Glad he made it right.


Would have been great to turn the camera around and have it face the driver's seat so we can see the method they use which somehow makes this harder than it is.

That would have been a fantastic idea. I honestly forget that they camera is there most of the time. I only thought of grabbing the video because my friend asked how the dealership was. Told him its clean with a lot of cars. He reminded me of the video :) (has the same camera, and recently brought his Saab to the dealer).

[holyc0w]

They said it will take 2-3 weeks for the airbag to arrive. The dealerships also offer free inspection, right? Is that by request or do they just do it?

Also, I can request a free loaner?

[fredo]

They said it will take 2-3 weeks for the airbag to arrive. The dealerships also offer free inspection, right? Is that by request or do they just do it?

Also, I can request a free loaner?

Yes, dealers offer a free inspection. To be safe, ask for it. I've been to the dealer 2 different times: the first one they inspected the car. The second time they didn't.

Some dealers will decline your request for a loaner. They will state this is a quick service or repair. They may also say you can get a loaner only if you bought your car with them.

[holyc0w]

Yeah, might be a no go on the loaner, since I think I have the passenger side already done. I'm not sure how long the inspection will take. They only mentioned that it would take 1 hour, though shouldn't it realistically be just a few minutes? So maybe 1 hour including inspection.

[az3579]

They said it will take 2-3 weeks for the airbag to arrive. The dealerships also offer free inspection, right? Is that by request or do they just do it?

Also, I can request a free loaner?

I've always had an inspection done whenever I bring my car in. They just do it without asking, as it is free, after all.

As far as loaners go - I always end up going after work, which is very close to when their service department closes, so they haven't yet rejected me a loaner car. Of course, the dealer that I go to is a BMW Center of Excellence, so they must be doing something right (as in, keeping their customers happy). They have always done a phenomenal job, so whether you get a loaner may vary dealer by dealer purely based on whether they are a good dealer or not. Mine did schedule me a couple of weeks out, so if they don't have any loaners, they should at least give you a timeframe when they can reserve one.

[MrAdventure]

They said it will take 2-3 weeks for the airbag to arrive. The dealerships also offer free inspection, right? Is that by request or do they just do it?

Also, I can request a free loaner?

Of course they'll do it, it's a way to drum up more business.

When I had the passenger side bag done, I also had them replace the Valve Cover Gasket, to get a sense for how they did things there. Their cost was similar to my preferred shop, though they tried to talk me into replacing the valve cover completely (I didn't). Their inspection 'discovered' another $3-4k of work to be done. I knew a lot of it already, and I was going to have most of it done at my shop (cooling system replacement, mostly), but a friend and I did the suspension replacement that was overdue.

I got my letter, and when I bring it in, I may have them investigate some probable wheel bearing noise while they have it.

I did get a loaner, too, so that was nice.

[Dual]

The dealerships also offer free inspection, right? Is that by request or do they just do it?
Can you tell me what the context is for this? A free inspection of the entire vehicle?

[holyc0w]

Can you tell me what the context is for this? A free inspection of the entire vehicle?

It's a limited inspection. Looking online it's most likely a 32 point inspection. I think it might be offered for free even if you don't have any service scheduled.

[3ZHP]

Got this today!
http://uploads.tapatalk-cdn.com/20161119/a20204d3b9fdcaf1e77ff02d48b9f4b0.jpg


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[BMWCurves]

My father informed me that both he and I received airbag recall letters yesterday. I called my local dealership and they said it would still be another week or so before they get the airbags in stock. I plan to schedule it while I'm home in December.

[RITmusic2k]

Had mine done over the weekend, and received an unexpected benefit:

My horn button/center cap always had a weak spring holding it in position, which meant that every time I'd hit a bump in the road it would either rattle a little bit, or in some cases actually activate the horn. Very annoying.

But, it looks like the entire center assembly was replaced with the new airbag, and my rattling/honking problem is gone. The cabin is so quiet now.

[johnrando]

Nice!

[holyc0w]

...and received

Time to schedule. I hope no shenanigans ensue.

That didn't take too long. They texted me saying that contrary to the letter, they don't have airbags in stock. They requested the VIN to put me on the order list. I think this is the 3rd time I'm being put on this list. I thought that was the whole 2-3 weeks wait thing. :dunno

28163

[BMWCurves]

That didn't take too long. They texted me saying that contrary to the letter, they don't have airbags in stock. They requested the VIN to put me on the order list. I think this is the 3rd time I'm being put on this list. I thought that was the whole 2-3 weeks wait thing. :dunno

28163

I plan to repeatedly call them until I can schedule an actual appointment. I'm nearing the three week mark from when I first called and they told me three weeks, I plan to call again later this week.

[fw_fw]

Keep on them, last Friday my dealer (after 6 weeks of waiting) said that my 530i wasn't at the top of the list yet, but they are coming in quick enough and others in front of me hadn't come in to get scheduled that they took me anyway.....

[san]

I'm surprised it's been so difficult for you guys, I hadn't received the letter but I still called my dealership and I had it in my car within a week!


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[fw_fw]

I'm surprised it's been so difficult for you guys, I hadn't received the letter but I still called my dealership and I had it in my car within a week!


Yeah, this whole airbag thing has been a Charlie Foxtrot by BMW and the way they handled it.....glad both of mine are now done!!!

[holyc0w]

I'm not worried. It will get here eventually, right? The process just seems a bit comical. Contacting the dealer is more like playing hot potato.

I'm guessing they also prefer repeat customers, rather than newcomers coming in just for the airbags.

[az3579]

Make sure you guys are going to BMW Centers of Excellence - they tend to try harder to get good reviews. They are probably more likely to make things right if anything went wrong, and are less likely to give you the runaround...

[holyc0w]

Well, I got a text message today saying they have the airbag. No rental car, but I requested the free inspection and confirmed that it should be the right type of airbag.

No major loss on the rental, but it would've been nice to see how the new cars drive.

[anandoc]

Called Maranello BMW today and booked an appointment for next Monday. We'll see how it goes.

[BMWCurves]

Called Maranello BMW today and booked an appointment for next Monday. We'll see how it goes.

Nice, hope it goes well.

I called my nearest BMW dealership back in late October and they said it would take about 3 weeks to get the part in. I called two weeks later to see if the part was any nearer and they said it was about another 7-10 days. I called today and they said it was most likely a month away. I tied to get him to explain why it was suddenly a month later, but he wasn't very illuminating.

I called the other major dealership in town and they said they could schedule me next week, but since I'm out of town I had to settle for later in December. Hopefully that'll work.

[holyc0w]

I guess I should have expected this.

I wasn't expecting any scratches, but I taped the trim up roughly anyway. I told the service advisor about the tape and my concern. They said better to be safe and that they haven't heard of/had the issue.

Result:
28310

I was in a bit of a hurry and noticed when driving. It's pretty small and I'm not too bothered. Still disappointed and my faith in humanity is destroyed. :p I think I need to touch it up with a sharpie.

[WOLFN8TR]

That Sucks, I would be a tad upset.

[BADCLOWN]

Make them replace it

[ryankokesh]

Wow... I would not be too pleased.

[Dave1027]

Called Maranello BMW today and booked an appointment for next Monday. We'll see how it goes.

That's much better than the response I received. They told me the parts will take at least a month to come in. Then they'd call me to make an appointment to bring the car in.

[johnrando]

Yup, they need to replace that. So many of them, makes you feel like they are doing this on purpose, sheesh!

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[Sockethead]

Kristen told me one of the techs we know at her dealership wants to checkout my car again since I've gotten the tune worked out... I told her to get me an airbag then he can check it out after he puts it in. :thumbup

[anandoc]

Nice, hope it goes well.

I called my nearest BMW dealership back in late October and they said it would take about 3 weeks to get the part in. I called two weeks later to see if the part was any nearer and they said it was about another 7-10 days. I called today and they said it was most likely a month away. I tied to get him to explain why it was suddenly a month later, but he wasn't very illuminating.

I called the other major dealership in town and they said they could schedule me next week, but since I'm out of town I had to settle for later in December. Hopefully that'll work.

Went to drop my car off at the dealership and in the spirit of "doing the right thing", I informed them that that my car has the M3 steering wheel with the sport airbag (my car being a non-ZHP, non-sport package came with the ugly rectangular airbag from factory). To that, the SA said that they arent sure whether BMW Canada will approve the replacement of an airbag that did not came from the factory.

I said that this is a genuine BMW part (the M3 steering wheel and the airbag) and that this is a proper retrofit and not some hackjob. Basically, they are going to contact BMW Canada to seek approval prior to doing this recall. So now I am waiting to hear back from the dealership before I go and drop my car off again.

Question: Did anybody here with a non-ZHP (but a sport/ZHP/M3 steering wheel) get the recall done? Did the dealership give you any issues?

[johnrando]

Finally got my lower steering wheel trim piece.

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[sillieidiot]

congrats, john

[Sockethead]

Still waiting for the wife to give me some love and order my airbag... so annoying!

[johnrando]

Lol!

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[GreatFrog]

I guess I should have expected this.

I wasn't expecting any scratches, but I taped the trim up roughly anyway. I told the service advisor about the tape and my concern. They said better to be safe and that they haven't heard of/had the issue.

Result:
28310

I was in a bit of a hurry and noticed when driving. It's pretty small and I'm not too bothered. Still disappointed and my faith in humanity is destroyed. :p I think I need to touch it up with a sharpie.

You deserved it because you were too lazy at taping!! Just joking;)

I got some small dot marks during the recall, but not as deep as yours (my scratch didn't go through the paint so not very noticeable at normal distance). I had the SA ordered a new part for me and swapped it myself. My SA is a great guy and I am not sure if he is paying out of his own pocket, hopefully not. He initially offered to refinish the surface but I think the the cost of a new trim piece at the dealership won't be much higher than paying the labor to repaint.

[holyc0w]

You deserved it because you were too lazy at taping!! Just joking;)


Heh...can't say I've had the best of luck with this car, though I did find a set of 37 cent stamps behind the ashtray

[anandoc]

Went to drop my car off at the dealership and in the spirit of "doing the right thing", I informed them that that my car has the M3 steering wheel with the sport airbag (my car being a non-ZHP, non-sport package came with the ugly rectangular airbag from factory). To that, the SA said that they arent sure whether BMW Canada will approve the replacement of an airbag that did not came from the factory.

I said that this is a genuine BMW part (the M3 steering wheel and the airbag) and that this is a proper retrofit and not some hackjob. Basically, they are going to contact BMW Canada to seek approval prior to doing this recall. So now I am waiting to hear back from the dealership before I go and drop my car off again.

Question: Did anybody here with a non-ZHP (but a sport/ZHP/M3 steering wheel) get the recall done? Did the dealership give you any issues?

UPDATE: BMW Canada has denied the dealership to perform the driver's side airbag recall on my vehicle since they claim that my car does not have the original factory equipment (the regular steering wheel that came stock on the 330i) which disqualifies me from the recall. I have been asked by the dealership to follow-up directly with BMW Canada.

[san]

UPDATE: BMW Canada has denied the dealership to perform the driver's side airbag recall on my vehicle since they claim that my car does not have the original factory equipment (the regular steering wheel that came stock on the 330i) which disqualifies me from the recall. I have been asked by the dealership to follow-up directly with BMW Canada.

Man that sucks. Can you install the stock steering wheel back and get he recall done?


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[anandoc]

Man that sucks. Can you install the stock steering wheel back and get he recall done?


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That won't help. My stock steering wheel has a completely different [rectangular] airbag. Like this:

https://lh6.googleusercontent.com/-7HDRgw41o_Y/UW5VcRquhYI/AAAAAAAAE1k/1c_45dv4K-8/s800/%255BUNSET%255D.jpg

[az3579]

UPDATE: BMW Canada has denied the dealership to perform the driver's side airbag recall on my vehicle since they claim that my car does not have the original factory equipment (the regular steering wheel that came stock on the 330i) which disqualifies me from the recall. I have been asked by the dealership to follow-up directly with BMW Canada.


How can they legally deny your claim? The recall covers your VIN, as well as vehicles that have the steering wheel/airbag that you currently have installed. I'd definitely starting hounding them; that's bullshit.

[anandoc]

How can they legally deny your claim? The recall covers your VIN, as well as vehicles that have the steering wheel/airbag that you currently have installed. I'd definitely starting hounding them; that's bullshit.

Agreed. I just got off the phone with BMW Canada and they 'escalated' my case to a case manager. We'll see where this goes.

[slater]

oh man, that sucks anando.... however, i can see both sides. it wasn't like you went from a sport wheel to an M wheel; it simply isn't original equipment. i'm sure if i had aftermarket (or even euro) taillights on my car, they would have refused to perform the taillight recall. all of that said, it IS a BMW OEM wheel and airbag... i hope it works out for you.

[johnrando]

But is that model airbag part of the recall?

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[az3579]

But is that model airbag part of the recall?

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Of course it is - the wheel he has is the same wheel we have, John (M-Sport/M3 wheel). Not only that, but these wheels are designed for this chassis - it's not like it's an incompatible part, or that it's unfathomable that the car could have been optioned with it. Their claim is absurd.

[John in VA]

That won't help. My stock steering wheel has a completely different [rectangular] airbag. Like this:

https://lh6.googleusercontent.com/-7HDRgw41o_Y/UW5VcRquhYI/AAAAAAAAE1k/1c_45dv4K-8/s800/%255BUNSET%255D.jpg
Our 2002 325xi has that wheel w/ square airbag & is part of the recall.

[das boots]

oh man, that sucks anando.... however, i can see both sides. it wasn't like you went from a sport wheel to an M wheel; it simply isn't original equipment. i'm sure if i had aftermarket (or even euro) taillights on my car, they would have refused to perform the taillight recall. all of that said, it IS a BMW OEM wheel and airbag... i hope it works out for you.

I digress. I have the RCR tails when I brought the ZHP in for the tail light grounding recall. BMW of Vista dealership performed without any problems.

[az3579]

I digress. I have the RCR tails when I brought the ZHP in for the tail light grounding recall. BMW of Vista dealership performed without any problems.
I was originally worried about that so I ended up swapping my stock ambers back in for that one since the bulb carrier was the same. Easy swap.

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[BMWCurves]

Completed the driver's side airbag recall today at BMW Portland. Overall a decent experience.

[Sockethead]

The air bag for the X1 came in on the 2nd. No one told Kristen until today. Not only does she work there but the car has been in for service since then with the airbag replacement clearly on the repair order... I don't know how this dealership wins The Center of Excellence award every year....

[anandoc]

Completed the driver's side airbag recall today at BMW Portland. Overall a decent experience.

Good to hear it went well for you.

On the other hand, I spoke to a "case analyst" at BMW Canada today and she reconfirmed that they would not approve the recall on my airbag since it is not "factory equipment" that came with the car. When I asked her what were my options other than driving around a car which has a OEM BMW airbag which has been recalled, she mentioned something along the lines of "you can get the airbag replaced at the dealership by paying for it".

Asked her to provide this statement in writing so I can explore other options. We'll see where this goes.

[az3579]

I think your best bet would be to find a replacement wheel from a recently totaled car that may have gotten its recall done. Perhaps you can find one that wasn't deployed.

[anandoc]

I think your best bet would be to find a replacement wheel from a recently totaled car that may have gotten its recall done. Perhaps you can find one that wasn't deployed.

Personally, I am not too worried about the recall since Transport Canada says that vehicles that were exposed to heat and humidity for prolonged periods are most affected. My car has been in Ontario for all its life where its neither too hot or humid.

http://www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-1433.html


7. In the mean time, is it safe to drive my vehicle?
We believe the risk to Canadians is low since the defect is linked to long exposure to high humidity and temperatures.

Some dealers are offering loaner vehicles until they can replace inflators. Please contact your dealer for more information.


What really bugs me is that BMW Canada would try to weasel its way out of a recall of this nature by using its standard "your warranty is void if you modify any part of your vehicle" BS. They know very well that just about every airbag in the market is affected by this issue and that they prioritize their cost savings over their customer's safety.

I am waiting for them to send their refusal in writing, after which I will try to contact Transport Canada.

[az3579]

What really bugs me is that BMW Canada would try to weasel its way out of a recall of this nature by using its standard "your warranty is void if you modify any part of your vehicle" BS.

With a Genuine BMW part that was an optional extra on the same model, no less.

[Dave1027]

Completed the driver's side airbag recall today at BMW Portland. Overall a decent experience.

My appointment is coming next month to replace both air bags. I have a couple of questions:

1. Will the dealer provide a loaner while the car is in the shop?
2. Should I do anything to protect the steering wheel or dash like blue tape on the steering wheel trim?

[holyc0w]

My appointment is coming next month to replace both air bags. I have a couple of questions:

1. Will the dealer provide a loaner while the car is in the shop?
2. Should I do anything to protect the steering wheel or dash like blue tape on the steering wheel trim?

1) They probably won't want to give a loaner out, since the service takes under 40 minutes (probably way less if car wash is denied). You could always ask though.
2) Murphy's law applies. Based on this thread, there's a decent chance the lower wheel trim will get scratched.

[fredo]

I plan to protect with blue tape, and take pics to have proof of "before" condition.

[BMWCurves]

My appointment is coming next month to replace both air bags. I have a couple of questions:

1. Will the dealer provide a loaner while the car is in the shop?
2. Should I do anything to protect the steering wheel or dash like blue tape on the steering wheel trim?

1. I received a loaner because I originally was planning to drop it off late in the afternoon on Monday and pick it up Tuesday. Ended up dropping it off in the morning and they still didn't have it done so I still got a loaner.
2. I chanced it and did not protect my trim beforehand with tape or mention it to the service advisor. I just took pictures before I handed the keys over to the SA.

[az3579]

If you really want a loaner, drop it off towards the end of the day. I do this every time and receive a loaner every time, even for something as simple as an oil change.

[Dave1027]

Got both airbags replaced by the dealer friday. What an experience.

They gave me an X3 for a loaner. I think it had an 8 speed dual clutch transmission in it. I hated it. The dam thing shifts through all 8 gears till you hit 40 mph. That means it shifts every 5 mph! I'm not kidding. It's an f'n mess. No way could I live with that. And don't even get me started with the start/stop feature.

Well the mechanic was a nice guy and did the work promptly with no issues. I asked him to check if there were any software updates for my car. He informed me it would be $175 just to hook it to the machine to find out if any updates were available. I said no thanks. They washed my car nicely but they pumped my tires up which I didn't need. Ended up having to deflate them back to where I like it. Not sure what else they messed with because I have not checked it but I'm guessing my expansion take is probably over filled.

Now here's the kicker or should I say the ass kicker. And let this be a warning to others who have not yet dealt with the dealer about this issue. Upon returning the X3 loaner the nice lady calls me out to show me a small crack in the windshield and tells me they are going to bill me for a windshield!!! I'm completely beside myself because I treated their X3 better than my own car. I made dam sure nothing happened to it. It was getting dark when I picked it up and I did not see the small crack in the windshield. Actually when I pick it up I was focusing on door and body dings and payed little attention to the windshield.

I was livid. Luckily I found another employee who pulled the paper work from the previous loaner and found it noted that it already had a crack in the windshield or the crooks would have had me. I don't see why the first lady didn't do that. Instead they'd rather falsely accuse a customer? This is the worst customer care I have ever seen.

[johnrando]

Brutal. Thanks for the heads up.

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[Jon D]

Got both airbags replaced by the dealer friday. What an experience.


Now here's the kicker or should I say the ass kicker. And let this be a warning to others who have not yet dealt with the dealer about this issue. Upon returning the X3 loaner the nice lady calls me out to show me a small crack in the windshield and tells me they are going to bill me for a windshield!!! I'm completely beside myself because I treated their X3 better than my own car. I made dam sure nothing happened to it. It was getting dark when I picked it up and I did not see the small crack in the windshield. Actually when I pick it up I was focusing on door and body dings and payed little attention to the windshield.

I was livid. Luckily I found another employee who pulled the paper work from the previous loaner and found it noted that it already had a crack in the windshield or the crooks would have had me. I don't see why the first lady didn't do that. Instead they'd rather falsely accuse a customer? This is the worst customer care I have ever seen.

Having learned this the hard way.. always go thru dealer loaners with a fine tooth comb before acceptance. the admin folks are just going thru a process and the look for dings etc. closely on return. i have caught some detials on loaner they didn't on walk thru and can't imagine what would have happened if i had not.

[Dave1027]

One would think the dealer would have a list of known damages for each loaner vehicle. This way they can be sure before they start accusing their customers. If not then their loaners become some kind of trap, preying on the unsuspecting.

Actually I never saw the crack in the windshield even while driving it. It was in the lower passenger corner and very small (1/2 inch). What are those crooks expecting you to show up with a flashlight?

[yj4x4]

Wow, that's not a great experience.
I made an appointment to have my driver's airbag done. When I showed up, they told me they were out of airbags.... Put me in a loaner (which was fine with me). The guy did a pretty thorough job checking the car for damage. But later that evening, found out the trunk was full of trash.... Don't think they even inspected the car when i brought it back and picked up my car.
On the upside, got to test out a 2017 330i.

[Dave1027]

The guy who gave me the loaner didn't help out at all. He told me to check it.

[san]

My dealer gave me a rental and told me it's fully insured/covered...


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[Sockethead]

The water pump died in my wife's 135 so she had to take my car to work... Made her get the air bag replaced while its at work. No worries with the replacement as she knows all of the mechanics. They guy even transferred my CF stickers on the air bag roundel :)

[johnrando]

Nice! i have to do my c/f stickers.

[Prestovie]

Finally at the dealership, currently waiting in the lounge(surrounded by M cars). They said it would only take an hour to an hour and a half, I'll let you guys know how it goes!
This gift shop in front of me is taunting to say the least...

[anandoc]

Finally got the driver's side airbag replaced today - but not unless the national media got involved.

My car did not come with the ZHP or ZSP package so it had the regular steering wheel with the square airbag. The vehicle was later retrofitted with the ///M3 steering wheel with the round airbag. For this reason, BMW Canada did not want to honor the recall, stating (and I quote):


Dear Mr. XXX:

Thank you for contacting BMW Canada. We appreciate your inquiry.

We have thoroughly researched your case regarding the recall for the frontal driver's side air bag on your 2004 BMW 330i bearing VIN XXX. Due to vehicle modification, this recall claim was denied, as the vehicle is not per original specification. We apologize for any disappointment that this may cause.

If you have any further comments, please reply to this email or contact the Customer Interaction Centre at 1-800-567-2691. Again, thank you for contacting BMW Canada.

It was interesting how quickly they changed their stance on this issue once the national media (CBC - Canadian Broadcasting Corp) got involved to find out why BMW Canada would deny such a serious recall without providing a more specific reason. Their subsequent email:


Dear Mr. XXX:

Thank you for your response.

We are reviewed this case regarding the recall for your 2004 BMW 330i. Please book a service appointment with Maranello BMW at this time to have the work completed. Maranello BMW can review the options with you.

If you have any further comments, please reply to this email or contact the Customer Interaction Centre at 1-800-567-2691. Again, thank you for contacting BMW Canada.


I really wish it did not have to come down to this to get a serious, safety related recall performed on my car. It has definitely left a bitter taste in my mouth regarding BMW.

[az3579]

It's a liability thing for BMW. If someone makes a modification to a part that is recalled, they can be held legally liable from problems that arise from performing the recall on a part that isn't original. So, in a way, I don't blame them.

On the other hand, they really need to use some common sense here. It may not be original, but it's a genuine BMW part that was fitted on other variants of the same model, and the parts are fully compatible. Too bad the common sense part can't come into play when it comes to legalise. This is one of those situations where they really need to just say "fuck the rules" and do it in recognition for one's safety.

[anandoc]

It's a liability thing for BMW. If someone makes a modification to a part that is recalled, they can be held legally liable from problems that arise from performing the recall on a part that isn't original. So, in a way, I don't blame them.

On the other hand, they really need to use some common sense here. It may not be original, but it's a genuine BMW part that was fitted on other variants of the same model, and the parts are fully compatible. Too bad the common sense part can't come into play when it comes to legalise. This is one of those situations where they really need to just say "fuck the rules" and do it in recognition for one's safety.

I could see your point on the legal side of things - but if it really was a liability thing, would they simple cave to media/bad PR pressure and take on all that legal risk? I don't think so.

[johnrando]

Glad you were able to get it done.

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[az3579]

I could see your point on the legal side of things - but if it really was a liability thing, would they simple cave to media/bad PR pressure and take on all that legal risk? I don't think so.

Now you see the tough spot they're in. lol

[LivesNearCostco]

I got my driver's side airbag replaced last week, on Saturday January 21. I got the letter some months ago (maybe September 2016?) but they didn't have replacement airbag inventory. Back in November I called the dealer and they said they were getting in maybe 10-20 replacement airbags every few weeks and would get to me in December. In early January they called me to let me know my airbag had arrived.

My local dealer did not offer a loaner but they gave me a free shuttle ride home and later my wife took me back to pick up my car.

[derbo]

I got my driver's side airbag replaced last week, on Saturday January 21. I got the letter some months ago (maybe September 2016?) but they didn't have replacement airbag inventory. Back in November I called the dealer and they said they were getting in maybe 10-20 replacement airbags every few weeks and would get to me in December. In early January they called me to let me know my airbag had arrived.

My local dealer did not offer a loaner but they gave me a free shuttle ride home and later my wife took me back to pick up my car.

Nice John!

I'm going in on the 4th to get mine done as well.

[SoCalZman]

Not that this affects us but I just saw on the news this morning that now BMW is recalling airbags in 3 series cars from 2000-2002.

[Sockethead]

There are a few on here with those years...

[derbo]

Not that this affects us but I just saw on the news this morning that now BMW is recalling airbags in 3 series cars from 2000-2002.

Nice look.

https://www.consumeraffairs.com/news/bmw-recalls-older-vehicles-with-airbag-issue-020317.html

BMW of North America is recalling 230,117 model year 2000-2002 BMW 320i, 323i, 325i, 325xi, 330i, 330xi, 323Ci, 325Ci, 330Ci, M3, 323iT, 325iT & 325xiT vehicles; 2001-2002 525i, 530i, 540i, M5, 525iT & 540iT vehicles; and 2001-2003 X5 3.0i, X5 4.4i & X5 4.6is vehicles.

Recall starts 3/2017

[Karl Lazlo]

My 2002 M3 was on the original recall. Done in Nov.

[fredo]

Saab has been sending letters asking to replace the driver's side airbag. Now they offer a $25 visa gift card if the recall is completed before 31-dec. To make things easier, the Cadillac dealers can take care of it.